Kabar Kabar

EMOTIONAL INTELLIGENCE G oleman (1995) has defined emotional intelligence as: ‘The capacity for recognizing our own feelings and that of others, for motivating ourselves, for managing emotions well in ourselves as well as others.’ The four components of emotional intelligence are: Self-management – the ability to control or redirect disruptive impulses and moods and regulate your own behaviour coupled with a propensity to pursue goals with energy and persistence. The six competencies associated with this component are self-control, trustworthiness and integrity, initiative, adaptability– comfort with ambiguity, openness to change and strong desire to achieve. Self-awareness – the ability to recognize and understand your moods, emotions and drives as well as their effect on others. This is linked to three competencies:self-confidence, realistic self-assessment and emotional self-awareness. Social awareness – the ability to understand the emotional makeup of other people and skill in

TYPES OF COMPETENCIES The three types of competencies are behavioural competencies, technical competen- cies and NVQs and SNVQs. Behavioural competencies Behavioural competencies define behavioural expectations, ie the type of behaviour required to deliver results under such headings as teamworking, communication, leadership and decision-making. They are sometimes known as ‘soft skills’. Behavioural competencies are usually set out in a competency framework. The behavioural competency approach was first advocated by McClelland (1973). He recommended the use of criterion-referenced assessment. Criterion referencing or validation is the process of analysing the key aspects of behaviour that differentiate between effective and less effective performance. But the leading figure in defining and popularizing the concept of competency in the USA and elsewhere was Boyatzis (1982). He conducted research that established that there was no single factor but a range of factors that di